- Handling dilemmas with company policy, co-workers, clients, and supervisors
- Conquering computers
- Building a shield against bullies
- Basic skills (reading, note-taking, and recall)
- The skills of a minute taker
- Benefits of Collaboration
- Understanding emotions
- Writing mechanics
- Preparing business documents
- Positive self-talk, rapport, and body language
- Maximizing meetings
- Add punch to your presentation
- Interpersonal skills
- Deconstructing Fake News
- Coping with a Crisis
- Developing Media Relationships
- Setting goals
- Networking for success
- Communication strategies
- Building your credibility
- Problem Solving
- How You Can Accelerate Your Learning
- Getting to the heart of the matter (including identifying pressure points and creating an action plan)
- Emotional intelligence
- Building self-esteem
- Searching the Web
- Persuasion, designing a message, and tough questions
- Building relationships
- Preparing to persuade
- Social and Emotional Intelligence
- Developing Rapport
- Interpersonal Communication Skills
- Dealing with challenges assertively
- Dealing with stress
- Creating a positive self-image
- Business etiquette basics
- Defining projects and project management
- Assessing project risks
- Building a winning team
- Dealing with problem team members
- Managers vs. Leaders
Lesson 1 – Business Ethics for the Office will help you define your ethical framework to make solving those ethical dilemmas easier. We will also look at tools you can use when you are faced with an ethical decision.
- Understand the difference between ethics and morals
- Understand the value of ethics
- Identify your values and moral principles
- Be familiar with philosophical approaches to ethical decisions
- Identify ways to improve ethics in your office
- Know what is required to start developing an office code of ethics
- Know ways to avoid ethical dilemmas
- Have tools to help you make better decisions
- Be familiar with common ethical dilemmas
Lesson 2 – Being a Team Player brings your skills and strengths to the table; understanding how to use those skills within the context of a team is vital to help an organization succeed.
- Understand the definition of a team player and a non-team player
- Know the difference between a team player and a non-team player
- Learn the qualities possessed by a team player
- Determine what type of team player you are and how that functions in your workplace
- Know and understand what it takes to be a team player
- Discover the different types of teams that exist within a company
- Learn what working together as a team looks like
- Learn the different types of workplace teams and what types of teams successful organizations need
- Develop strategies to improve teamwork
Lesson 3 – Dealing with Difficult People from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with.
- Recognize how your own attitudes and actions impact others.
- Find new and effective techniques for dealing with difficult people.
- Learn some techniques for managing and dealing with anger.
- Develop coping strategies for dealing with difficult people and difficult situations.
Lesson 4 – Working Smarter: Using Technology to Your Advantage when we’ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffeepot is empty.
- Make your workplace a technology-friendly place
- Make the most of computers, telephones, instant messaging, e-mail, contact management applications, and scheduling software
- Communicate better with the IT department
- Make the best software and training choices
- Set an IT budget
- Set expectations and responsibilities for security and privacy
- Keep employees safe and healthy
- Develop and implement a system usage policy
- Implement policies for dealing with company property
- Decide whether or not employees should telecommute
- Make telecommuting work
- Deal with workplace rage
- Address technological issues
Lesson 5 – Self-Leadership requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. This course will help participants internalize the four pillars of self-leadership and to make meaningful, empowered choices while taking action to get where they want to go.
- Define self-leadership and what it means on an individual level
- Assume responsibility for their results by understanding who they are, what they want, and how to reach they goals
- Describe the four pillars of self-leadership
- Use techniques related to adjusting to change, cultivating optimism, and developing good habits to build self-leadership
Lesson 5 – Bullying in the Workplace. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? All of these questions (and more!) will be answered in this course.
- Define what bullying is and is not
- Understand the costs of bullying to people and organizations
- Identify bullying behaviours and the reasons behind them
- Know some ways to prevent bullying and understand what role you can play
- Know some ways to protect yourself from bullying
- Know what to do if you are bullied
- Identify appropriate solutions for a bullying incident (within and outside the organization)
- Be able to assist in creating an anti-bullying policy
Lesson 7 – Research Skills will teach you how to research any topic using a number of different tools. We will start with basic techniques, such as reading, memory recall, note-taking, and planning. We will also talk about creating different kinds of outlines for different stages of your project, and how to move from the outline to actual writing, editing, and polishing.
- Identify the benefits to proper research and documentation
- Read for maximum information retention and recall
- Take effective notes
- Plan a research strategy
- Identify and use various types of research sources
- Create preliminary and final outlines
- Know how to use style guides and be able to identify common styles
- Document and attribute your work to ensure you don’t plagiarize
Lesson 8 – Collaboration with equal partners. Do we know what it takes to achieve successful collaboration with colleagues? What are the importance and benefits of collaboration in the workplace and how can employers create a collaborative environment and reward employees for collaborative efforts?
- Understand the definition of collaboration
- Distinguish collaborative qualities individuals often possess
- Know and understand what it takes to work collaboratively with your colleagues
- Discover the difference between collaboration, cooperation and teamwork
- Know what a collaborative environment looks like
- Know the six steps to make collaboration work
- Understand the advantages of collaboration
- Be aware of obstacles to collaboration
- Develop strategies to improve a collaborative work environment
- Share tips for employers to reward collaboration
- Understand how technology affects collaboration
Lesson 9 – NLP Tools for Real Life is all about bringing your unconscious thoughts to the surface, so that you can have real choice over how you interact with and respond to the world. Once you have a grasp on NLP’s basic principles, you might be interested in learning about some tools that can help you do more with NLP.
- Develop a deeper rapport with others
- Use anchoring to create a desired state of mind
- Become congruent with your inner self
- Understand and apply basic self-hypnosis techniques
- Create goals with momentum using NLP’s outcome framework
- Present, interpret, and analyze information using the 7±2 rule and the chunking technique
Lesson 10 – Digital Citizenship: Conducting Yourself in a Digital World where we find ourselves becoming increasingly dependent on technology to communicate with each other. As a result, we find ourselves spending more and more time living in a ‘digital world’.
- What being a good digital citizen means
- The nine elements of digital citizenship
- How to conduct oneself in the digital world
Lesson 11 – Developing Your Executive Presence to command attention and respect when they walk into a room. Do you have that kind of presence? If not, is it something that you would like to develop? This course will help you do just that.
- Identify the elements of a strong executive presence
- Build trust and credibility with others
- Communicate effectively using verbal and non-verbal techniques
- Create a strong, positive first impression and maintain that impression as you build a relationship with others
- Develop key leadership skills, including techniques for coaching, motivating, and delivering feedback
Lesson 12 – Writing Reports and Proposals is a skill you will use again and again. Having a method to prepare these documents will help you be as efficient as possible with the task. This course will build on a solid base of writing skills to present information in formal, informal, and proposal styles.
- Prepare reports and proposals that inform, persuade, and provide information.
- Review your work so that it is clear, concise, complete, and correct.
- Apply these skills in real work applications
Lesson 13 – Skills You Need for Workplace Success looks to take you from where you are now to a new level of understanding for the key skills that will help to make you successful at work.
- Know your own team member roles and responsibilities.
- Understand ways to be an effective team member.
- Know how it feels to experience change and know your level of change tolerance.
- Understand ways to be flexible in times of change.
- Know what a problem is and ways to approach problem solving.
- Recognize the self-fulfilling prophecy and its relevance to their work.
- Appreciate the variety of behaviours that characterize resourcefulness in the workplace.
- Identify tips to giving and receiving feedback.
- Realize the uses of feedback to increase their strengths as leaders in the workplace.
Lesson 14 – Time Management from one task to another, trying to get everything done, but often falling short. You will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.
- Better organizing yourself and your workspace for peak efficiency.
- Understanding the importance of, and the most useful techniques for, setting and achieving goals.
- How to plan and schedule your time efficiently.
- Learning what to delegate and how to delegate well.
- Taking control of things that can derail your workplace productivity.
- Learning how to manage your workload.
Lesson 15 – Minute Taking. If people can’t remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? You will understand your role as a minute-taker and the best techniques for producing minutes that include all the essential information needed.
- Recognize the importance of minute-taking.
- Develop key minute-taking skills, including listening skills, critical thinking, and organization.
- Be able to resolve many of the complaints that affect minute-takers.
- Be able to write minutes that are suitable for formal meetings, semiformal meetings, and action minutes.
- Be an efficient minute-taker in any type of meeting.
- Be able to prepare and maintain a minute book.
Lesson 16 – Personal Brand: Maximizing Personal Impact you want to have in life and work. Participants will consider and define the influence that they can have on their life and work. They will also learn skills for success and how to create those circumstances.
- Speak in terms of the impact and influence that you want to have in life and work
- Understand your personal style in terms of your personal brand
- Develop skill in areas like focus, concentration, and communication to support your brand
- Build credibility and trust by living your brand
- Take ownership of your image, both online and in person
Lesson 17 – Emotional Intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.
- Understand what emotional intelligence means
- Recognize how our emotional health and physical health are related
- Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
- Understand the different emotions and how to manage them
- Create a personal vision statement
- Understand the difference between optimism and pessimism
- Validate emotions in others
Lesson 18 – Advanced Writing Skills for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports.
- Make your writing clear, complete, concise, and correct.
- Improve sentence construction and paragraph development.
- Deal with specific business requests.
- Create effective business cases, proposals, and reports.
- Thoroughly document sources that you use in your writing.
Lesson 19 – Speaking Under Pressure for those in positions where they must speak in front of audiences that are hostile or demanding. This material is also suitable for those who are relatively new speakers who want some encouragement to speak up in meetings or who want some training before they begin making presentations on behalf of the organization.
- Force field analysis
- Understanding your audience
- Controlling your jitters and body language
- Making your listener hear you
- Key themes and sentences
- Structuring ideas and organization methods
- Beginnings and endings
- Expanding a basic plan
Lesson 20 – Public Speaking: Presentation Survival School has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. You will master the skills that will make you a better speaker and presenter.
- How to establish rapport with their audience
- Techniques to reduce nervousness and fear
- How to understand their strengths as a presenter and how to appeal to different types of people
- How to recognize how visual aids can create impact and attention
- How to develop techniques to create a professional presence
- Different ways to prepare and organize information
- How to prepare, practice, and deliver a short presentation
Lesson 21 – Conquering Your Fear of Speaking in Public. Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this course is just for you! It’s aimed at anybody who wants to improve their speaking skills in informal situations.
- Speak with more confidence in one-on-one conversations
- Feel more confident speaking socially or small groups such as meetings
- Practice developing these skills in a safe and supportive setting
Lesson 22 – Conducting Accurate Internet Research by creating a search plan, searching both the surface web and the deep web, and staying organized. Students will also learn how to think critically and find the best sources for their Internet search.
- Describe why Internet research skills are important
- Create a search plan
- Identify what resources are the most appropriate for your search
- Search the surface web and the deep web using a variety of tools
- Assess the credibility and validity of a website
- Organize research notes
Lesson 23 – Managing Pressure and Maintaining Balance will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. You will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.
- Apply a direct understanding of pressure points and their costs and payoffs
- Speak in terms related to emotional intelligence, optimism, and resilience
- Create a personalized toolkit for managing stressors and anger
- Work on priorities and achieve defined goals
Lesson 24 – Influence and Persuasion. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This course will help participants learn how to influence and persuade in a variety of areas.
- Make decisions about using persuasion versus manipulation
- Apply the concepts of pushing and pulling when influencing others
- Describe different techniques for getting persuasive conversations and presentations underway
- Make a persuasive presentation by using the 5 S’s
- Apply storytelling techniques to extend influence
- Leverage concepts of neuro linguistic programming in everyday influence and persuasion
Lesson 25 – Identifying and Combatting Fake News, spotting it, coping with it, and growing from it — turning a potential crisis into opportunities for promotion and connection.
- How to define ‘fake news’
- How to recognize the difference between ‘fake news’ and objective reporting
- How to understand the impacts of ‘fake news’ on your organization
- How to examine proactive strategies and how they work
- Learn reactive strategies and why they are essential
- How to discover opportunities for promotion and growth within ‘fake news’
- How to create their own ‘fake news’ action plan
Lesson 26 – Honing and Delivering your Message and remain on topic when they are presenting that message to the media and public without straying from the point, or points, they want to make.
- Clarify your message and determine how to present it
- Successfully communicate your message using various forms of communication
- Effectively listen and communicate
- Ensure your listeners hear your message
Lesson 27 – Goal Setting is to take the things that we dream about and wish for, and turn them into reality. This course will lead participants through thinking, planning, and taking action on the things they really want. They will learn ways to ensure that they get where they want to go in life.
- Identify what’s important to you in your life
- Use goal setting activities and appropriate language to articulate what you want in your life
- Explain what your dreams and goals are for both the short and long term
- Use motivating techniques to help you reach your goals
- Understand how to deal with setbacks
Lesson 28 – Workplace Harassment: What It is and What to Do About It including financial repercussions that are not the only reason why workplaces need to be proactive when it comes to preventing harassment. This type of behaviour has harmful effects on the victims such as health and self-esteem problems, as well as negative impacts on the workplaces where it occurs.
- Explain what is acceptable behaviour in the workplace and what is not, and why
- Apply the benefits of harassment training
- Define the various types of harassment, including sexual harassment
- Assist in creating a harassment policy
- State some ways to prevent harassment
- Demonstrate some ways to protect yourself from harassment
- Know what to do if you are harassed or accused of harassment
- Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
- Identify situations where mediation is appropriate, and understand how mediation works in those situations
- Describe appropriate solutions for a harassment incident
- Know what to do if a complaint is false
- Help your workplace return to normal after a harassment incident
Lesson 29 – Getting Stuff Done will explore various time management and organizational tools and techniques so that you can build a customized productivity plan for your personal and professional lives. You will emerge with a plan that works for you, so that you can start regaining control of your life!
- Identify what personal efficiency is, what skill sets can improve personal productivity, and what attitudes we should cultivate
- Explain why multi-tasking is a myth
- Describe what role long-term goals play in short-term efficiency
- Share a personal vision and develop dreams and goals from it
- Apply the 80/20 rule and learn how it should affect planning
- Identify the characteristics of a good organizational system
- Develop a plan for an efficient workspace, including a customized information center and a filing system
- Apply a system that will allow them to process any type of information that crosses their desk
- Use the Eisenhower principle to prioritize work and routines to simplify lives
- Understand why they procrastinate and develop methods for tackling tasks
Lesson 30 – Working with the Media: Creating a positive working relationship. Being uneasy is perfectly understandable, but you can learn to deal with the media, on a one-off basis, or as a recurring situation without putting your foot in your mouth.
- Prepare for an interview
- Be interviewed successfully
- Craft a media statement
- Develop and issue a press release
- Understand libel and slander
- Develop a media package
- Understand various media outlets
- Build relationships with the media
Lesson 31 – Critical Elements of Customer Service is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.
Lesson 32 – Critical Thinking Skills to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world.
Lesson 33 – Creative Thinking and Innovation. While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. If you fall into the latter category, it is important to understand that boosting your creative and innovative abilities takes practice.
- To understand what a customer service approach is
- To understand how your own behavior affects the behavior of others
- To demonstrate confidence and skill as a problem solver
- To apply techniques to deal with difficult customers
- Know how to provide excellent customer service
Lesson 34 – Communication Strategies to help participants understand the impact that their communication skills have on other people. They will also explore how improving these skills can make it easier for them to get along in the workplace, and in life.
- Identify common communication problems that may be holding you back
- Develop skills to ask questions that give you information you need
- Learn what your non-verbal messages are telling others
- Develop skills to listen actively and empathetically to others
- Enhance your ability to handle difficult situations
- Deal with situations assertively
Lesson 35 – Business Writing that Works that is concrete, clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. This course will give you the tools to become a better writer.
- The value of good written communication.
- How to write and proofread your work so it is clear, concise, complete, and correct.
- How to apply these skills in real world situations.
- The proper format for memos, letters, and e-mails
Lesson 36 – Business Etiquette: Gaining that Extra Edge. What can be damaging to your career are the social gaffes you aren’t even aware you make. This course will help you handle most of those socially difficult moments.
- Effective networking, including making introductions, shaking hands, and using business cards appropriately
- How to dress appropriately for every business occasion
- How to feel comfortable when dining in business and formal situations
- How to feel more confident of your business communication in every situation
- That extra edge that establishes trust and credibility
Lesson 37 – Building your Self-Esteem and Assertiveness Skills to discover some techniques that can dramatically change how you feel about yourself, and how you approach the world to get the things that you want.
- Recognize that you have worth and are worthy of happiness
- Develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns
- Learn how to turn negative thoughts into positive thoughts
- Learn how to make requests so that you get what you want
- Set goals that reflect your dreams and desires and reinforce healthy patterns
Lesson 38 – Active Listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information.
- Define active listening and its key components
- Identify ways to become a better listener
- Use body language to reflect a positive listening attitude
- Understand the difference between sympathy and empathy, and when each is appropriate
- Create a listening mindset using framing, positive intent, and focus
- Be genuine in your communications
- Understand the communication process
- Ask questions, probe for information, and use paraphrasing techniques
- Build relationships to create an authentic communication experience
- Identify common listening problems and solutions
Lesson 39 – Creating a Dynamic Job Portfolio of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview.
- Speak about yourself using descriptive language.
- Apply the essential elements of cover letters and resumes.
- Understand the need for pre-employment testing and what to expect in your target market.
- Design a personalized portfolio.
- Develop a plan that moves you to a new job within 60-days
Lesson 40 – Becoming a Better Learner will help you to become a better learner, and as a result make you a more valuable employee and well-rounded individual.
- How to understand what it means to learn and become a life-long learner
- What a mindset for learning looks like and how to adopt one
- To set realistic goals
- To understand what their network is and why expanding it is important
- How to ask questions and why that is important
- To become accountable for their goals and take responsibility
- Know how to accelerate their learning
Lesson 41 – Stress Management. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This course explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.
- Understand that stress is an unavoidable part of everybody’s life
- Recognize the symptoms that tell you when you have chronic stress overload
- Change the situations and actions that can be changed
- Deal better with situations and actions that can’t be changed
- Create an action plan for work, home, and play to help reduce and manage stress
Lesson 42 – Becoming Management Material is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.
- Define your role as a manager and identify how that role differs from other roles you have had.
- Understand the management challenge and the new functions of management.
- Discover how you can prepare for and embrace the forces of change.
- Identify ways to get you and your workspace organized and get a jump on the next crisis.
- Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
- Enhance your ability to communicate with others in meetings and through presentations.
- Create an action plan for managing your career success.
Lesson 43 – Project Management: All you Need to Know to gain experience using the most common project management execution tools from Project Tracking Forms, Risk Monitoring Tables to Communications Plans, Change Request Forms, Issues Logs and Lessons Learned Forms. Your small projects will be more successful than ever!
- Understand what is meant by a project.
- Know how to use simple tools to keep your project on track and on task while identifying risks.
- Be able to develop a simple small project communications plan.
- Understand simple tools to manage change and issues in your small project.
- Know how to conduct an effective status meeting.
- Be able to close out a project and determine lessons learned.
Lesson 44 – Project Management Training: Understanding Project Management will walk you through the nuts and bolts of project management, from setting priorities to controlling expenses and reporting on the results. You may still have to cope with the unexpected, but you’ll be better prepared.
- Describe what is meant by a project
- Explain what project management means
- Identify benefits of projects
- Identify the phases of a project’s life cycle
- Sell ideas and make presentations related to pitching a project
- Prioritize projects
- Begin conceptualizing your project, including goals and vision statements
- Use project planning tools
- Contribute to creating a Statement of Work
Lesson 45 – Intermediate Project Management is intended for participants who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the Statement of Work. This lesson will take participants through the remaining three stages: planning, execution, and termination.
- Identify your project’s tasks and resources
- Order tasks using the Work Breakdown Structure
- Schedule tasks effectively
- Use basic planning tools such as a Gantt chart, PERT diagram, and network diagram
- Prepare a project budget
- Modify the project budget and schedule to meet targets
- Identify and manage risks
- Prepare a final project plan
- Execute and terminate a project
- Develop and manage a change control process
Lesson 46 – Advanced Project Management. It’s easy to forget the “manager” part of your “project manager” title among the other range of activities you are responsible for. However, your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. There are also some advanced project management techniques that you can master to help bring your projects to successful completion.
- Think critically when choosing a project team
- Make the best of an assigned project team
- Help teams move through various stages to become a high-functioning unit
- Maximize productivity at team meetings
- Reward and motivate your team
- Develop and execute a communication plan
- Communicate with sponsors and executives more effectively
- Identify strategies for working with problem team members
Lesson 47 – Skills for the Administrative Assistant is about working to the best of your abilities, and encouraging the best in those who work with you, or for you. Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others. Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings.
- Understand the importance of professional presence on the job.
- How to self-manage to become more effective and efficient.
- Improved communications skills, including listening, questioning, and being more assertive.
- Increased effectiveness in recognizing and managing conflict, and dealing with difficult people.