Supervisors and Managers
Are you under pressure to perform as a new manager? New managers often feel pressure to perform. Since you’ve been given an incredible opportunity, it’s human nature to want to demonstrate your value to the organization and team. Remind yourself that you were chosen for this position for a reason. You deserve to be there. Becoming a leader is a learning process, and you will learn the most from the experiences you gain along the way. If you’re a new manager and want a comprehensive guide to help you transition smoothly to your new role, we’ve got you covered.
- Supervising and motivation
- Responsibilities of a supervisor
- Motivational theories
- Setting goals
- Safety Procedures Basics
- Responsible Decision Making
- Setting goals and expectations
- Creating an Innovative Environment
- A Leader’s Role in Innovation
- Managing conflict
- Managing challenging situations
- Developing relationships
- Virtual leadership strategies
- Leading virtual team meetings
- Framework for difficult conversations
- Budgeting basics and managing contracts
- Creating a performance development plan
- Planning and conducting the interview
- Coaching and maintaining performance
- Terminating an employee
- Critical coaching skills
- Learning styles and principles
- The coaching model
- Coaching problems and solutions
- Resolving hazards
- Writing a safety plan
- Incident management
- Understanding leadership
- Estimating activity durations
- Identifying task dependencies
- Aligning resources with activities
- Ideas and Potential Solutions
- Journey Mapping
- The basics for effective meetings
- Holding productive meetings
- Supervisor and Worker Health and Safety Responsibilities
- Accident Reporting and Investigating
- Interventions for team leaders
- Resolving conflict and solving problems
- Team Building Across Cultures
- Managing Across Cultures
- Building a Multicultural Organization
- A review of financial terms
- The basics of budgeting
- Developing a plan to address ergonomic issues
- Identifying and implementing solutions
- Six Sigma Basics
- Understanding Lean
- Identify Areas for Improvement
- Conducting an Audit
- Noncompliance and Corrective Action
- Giving instructions
- Monitoring delegation
Lesson 1 – The Professional Supervisor can help you overcome many of the problems a new supervisor may encounter, and to set the groundwork for a successful change in your working life.
- Clarify the scope and nature of a supervisory position.
- Learn some ways to deal with the challenges of the role.
- Recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization.
- Learn key techniques to help you plan and prioritize effectively.
- Acquire a basic understanding of leadership, team building, communication, and motivation, and what part they play in effective supervision.
- Develop strategies for motivating your team, giving feedback, and resolving conflict.
Lesson 2 – The ABC’s of Supervising Others is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
- Adjust to the supervisor’s role with confidence.
- Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
- Identify key attitudes that you can develop to enhance your supervisory skills.
- Use time management and planning techniques to maximize your success.
- Develop a technique for giving instructions that are clear and understood.
- Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent
Lesson 3 – Motivation Training: Motivating your Workforce so they feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This course will help supervisors and managers create a more dynamic, loyal, and energized workplace.
- Identify what motivation is
- Describe common motivational theories and how to apply them
- Learn when to use different kinds of motivators
- Create a motivational climate
- Design a motivating job
Lesson 4 – Creating a Positive Work Environment to be able to create the type of company environment that you crave through building and nurturing effective workplace relationships.
- Recognize what a positive workplace looks like
- Know and understand the key elements necessary to create and maintain a positive work environment
- Understand as an employee what you can to do personally to create and maintain a positive work environment
- Understand as a leader the responsibility you have to create and maintain a positive work environment
- Discover what type of team player you are and how that relates to your functioning in the team
- Know the importance of effective workplace relationships in creating and maintaining a positive work environment
- Know and understand the importance of working as a team and guidelines to good teamwork
- Discover your personal strengths and weaknesses in working cooperatively
- Discover your preference for dealing with workplace conflict
Lesson 5 – Leadership Skills for Supervisors will give you the skills in communication, coaching, and conflict that you need to be successful.
- Learn ways to prioritize, plan, and manage your time.
- Identify your primary leadership style.
- Develop some flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers through communication and coaching.
- Explore ways to make conflict a powerful force for creative, well-rounded solutions to problems
Lesson 6 – Managing Difficult Conversations. We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. We will give you the tools to manage difficult conversations and get the best results possible out of them.
- How to define their frame of reference
- How to establish a positive intent and a desired outcome
- Good communication skills
- How to draft a script for a difficult conversation
- Use specific steps to carry out a difficult conversation
- How to access additional resources as required
- How to maintain safety in a conversation
Lesson 7 – Conversational Leadership provides the space and infrastructure for knowledge sharing to take place; for employees, stakeholders, and the community to be involved in discussing big, important questions; and to generate solutions that people within the organization can take action on.
- Understand the wisdom inherent in encouraging conversational leadership
- Describe the four I’s of conversational leadership
- Apply the principles of conversational leadership to improve results
- Organize a simple World Café as an example of conversational leadership
Lesson 8 – Meeting Management come in all shapes and sizes, from the convention to a quick huddle in an office hallway. We will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.
- Understand the value of meetings as a management tool
- Recognize the critical planning step that makes meeting time more effective
- Identify process tools that can help create an open and safe forum for discussion
- Develop and practice techniques for handling counterproductive behaviours
Lesson 9 – Tough Topics: Talking to Employees about Personal Hygiene such as body odor, flatulence, poor clothing and hair decisions, and bad breath.
- Identify the advantages to having tough conversations
- Describe the components to a behaviour modification conversation
- Use the organization’s resources to help them deal with hygiene issues
- Overcome barriers that employees put up when discussing hygiene problems
- Resolve hygiene issues such as bad hair days, inappropriate piercings and body art, poor clothing choices, bad breath, body odor, excessive gas, and incontinence
- Nip poor hygiene habits in the bud
- Identify ways to encourage good hygiene in the workplace
Lesson 10 – Workplace Health and Safety: The Supervisors Role and Responsibilities aims to provide an understanding of the supervisor’s role in organizational health and safety. It will explore the requirements of due diligence, the rights of workers, supervisor and worker health and safety requirements, employee competency, and the role of Health and Safety Committees.
- Understand the employer’s responsibility to display due diligence for organizational health and safety
- Know and understand the three rights of workers
- Identify the responsibilities and roles of supervisors and workers in organizational health and safety
- Realize the role of the Health and Safety Committee in organizational health and safety
- Identify the responsibilities of supervisors and workers in hazard identification, assessment and control, safety and health inspections, and accident reporting and investigation
- Create an employee orientation checklist
- List the necessary health and safety training for employees
- Understand the importance of communicating health and safety information
- Lesson 11 – Team Building: Developing High Performance Teams. Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together?
- Identify different types of teams.
- Build teamwork by recognizing and tapping into the 12 characteristics of an effective team.
- Promote trust and rapport by exploring your team player style and how it impacts group dynamics.
- Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team.
- Develop strategies for dealing with team conflict and common problems.
- Understand how action planning and analysis tools can help your team perform better.
Lesson 12 – Managing Across Cultures can make a huge difference in the productivity and profitability of your organization. Whether you are scanning your workplace for opportunities to make things better and training is the answer, or a client asks you to come into their organization and do an assessment, your answer is best framed in the form of a training needs analysis.
- Define what culture is and how it shapes the workplace
- Identify how stereotypes shape our perception
- Develop useful cross-cultural attitudes
- Communicate effectively across cultures
- Effectively manage employees from different cultures
- Help teams overcome cross-cultural and virtual barriers
- Promote acceptance and awareness in your organization to help create a multicultural environment
- Leverage the global talent pool
Lesson 13 – Accounting Skills for New Supervisors. Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem!
- Describe the art of finance and key financial terms
- Determine your role in company finances
- Find the rules and regulations for your area and industry
- Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings
- Explain how a chart of accounts is created
- Tell the difference between cash and accrual accounting
- Explain single-entry and double-entry bookkeeping
- Differentiate between debits and credits
- Identify and analyze important financial data and make financial decisions
- Read annual reports
- Determine whether a company is financially high or low risk
- Recognize different types of organizational financial plans
- Explain what budgets are and how to prepare them
- Recognize what computer skills you need to make you a financial whiz
- Deal with financial situations that impact the people that work for you
Lesson 14 – Human Resources will introduce you to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).
- Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
- Write job specifications and identify core competencies.
- Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.
- Get new employees off to a good start.
- Understand compensation and benefits.
- Maintain healthy employee relations.
- Make performance appraisals a cooperative process
Lesson 15 – Effective Planning and Scheduling it will provide the factors and fundamental elements that you should consider and address when creating any type of schedule.
- Define and create a Work Breakdown Structure
- Identify and understand task relationships
- Estimate task durations and determine project duration
- Construct a network diagram
- Calculate the critical path of a project
- Use the Program Evaluation and Review Technique (PERT) to create estimates
- Plan for risks
- Create a communication plan
- Effectively allocate project resources
- Update and monitor the project schedule
Lesson 16 – Mobbing in the Workplace is “bullying on steroids.” You will learn what it looks like, how good people sometimes get caught up in it, and how to ensure your workplace is not a breeding ground for mobbing.
- How to identify mobbing and how it differs from individual bullying
- Know why and how it occurs
- Know how it impacts the person targeted and the organization
- Know what actions to take if you are being mobbed
- Know how to avoid targeting someone
- Know what action to take as an organization to stop mobbing before it starts
Lesson 17 – Workplace Violence has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive workshop includes everything a workplace leader needs to get started.
- Describe what workplace violence is
- Identify some warning signs of violence
- Apply the cycle of anger
- Understand Albert Bandura’s behaviour wheel and how it applies to anger
- Develop a seven-step process for managing your anger and others’ anger
- Apply better communication and problem solving skills, which will reduce frustration and anger
- Develop some other ways of managing anger, including coping thoughts and relaxation techniques
- Use the nine components of an organizational approach to managing anger, including risk assessment processes
- Respond if a violent incident occurs in the workplace on an individual and organizational level
Lesson 18 – Planning for Workplace Safety providing a system of policies, procedures and practices to help prevent accidents/incidents, gives workers the knowledge to help them create a safe working environment and outlines a consistent methodology for the company’s approach to Health and Safety. It is one of the more important safety documents that a company can produce.
- What a safety plan will include
- How to understand and write an Organizational Safety Policy
- The importance of the Introduction to the Safety Plan
- How to develop a basic Communications Plan for a specific accident/incident occurrence
- Ways to decide on training solutions to common accidents/incidents
- How to understand and explain the importance and structure of Incident Response Plans and Critical Incident Response Plans
- How to understand Safety Inspections and Safety Audits as methods to identify unsafe conditions and apply corrective action
- How to use a 6S Inspection Checklist to conduct a 6S Inspection
- How to brainstorm policies and procedures that you might find in the Appendix of a Safety Plan
- How to help your organization write, implement, and review a safety plan
Lesson 19 – Developing a Safety Procedures Manual providing consistency and when followed create a safe working environment and greater productivity due to less injury down time. However, safety procedure writing is more difficult and time consuming than it at first appears.
- Develop a Safety Procedure Template
- Develop a flowchart to accurately depict process activities
- Use brainstorming to gather necessary information for safety procedure creation
- Understand a variety of procedure types (Step-by-Step, Playscript, Decision Tree, Decision Tables)
- Write and revise Step-by-Step safety procedures
- Add communication elements to safety procedures
Lesson 20 – Beyond Workplace Politics: Using Social and Emotional Competencies which encompasses the power and authority processes and behaviours that are at work in a particular workplace. It is how the links between people in the workplace work. This course will explore the social and emotional competencies and their role in working beyond workplace politics!
- Understand what Workplace Politics is and why it is not always bad
- Distinguish between formal and informal workplace hierarchies
- Use practical steps to negate the influence of rumours
- Define Social and Emotional Intelligence and understand their importance in navigating workplace politics
- Understand the importance of Self-Awareness in dealing with workplace politics and think about your own strengths and abilities
- Understand the role of Self-Management in the workplace and learn to improve self-management through reflection
- Understand the roles of Empathy, Organizational and Service Awareness in the workplace and social awareness skill development
- Identify good relationship skills
- See the importance of responsible decision making and identify decision traps that should be avoided
- Create your own Workplace Philosophy Statement
Lesson 21 – Employee Accountability to be more successful and more productive. In this course, you will learn about what accountability is, how to promote it in your organization, and how to become more accountable to yourself and others.
- Understand what accountability is and what events in history have shaped our view of it
- Identify the requirements for personal and corporate accountability
- Apply the cycle of accountability and the fundamental elements required to build an accountable organization
- Describe what individuals must do to become accountable
- Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation
- Pinpoint ways to build ownership in your organization
- Isolate areas for further self-improvement
Lesson 22 – Process Improvement with Gap Analysis will give you the skills that you need to perform an effective gap analysis that will solve problems, improve processes, and take your project, department, or organization to the next level.
- Define the term “gap analysis”
- Identify different types of gap analyses
- Perform all stages of the gap analysis process
- Create a gap analysis report
Lesson 23 – Emotional Intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.
- Understand what emotional intelligence means
- Recognize how our emotional health and physical health are related
- Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
- Understand the different emotions and how to manage them
- Create a personal vision statement
- Understand the difference between optimism and pessimism
- Validate emotions in others
Lesson 24 – Conflict Resolution: Dealing with Difficult People from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with.
- Recognize how your own attitudes and actions impact others.
- Find new and effective techniques for dealing with difficult people.
- Learn some techniques for managing and dealing with anger.
- Develop coping strategies for dealing with difficult people and difficult situations.
Lesson 25 – Fostering Innovation to create better solutions, new methods of doing something, finding more efficient and effective ways of completing a task, or creating new processes or workflows.
- Understand what fostering innovation means
- Learn what an innovative workplace looks like
- Determine how you can help create an innovative workplace environment
- Understand your role in helping to foster innovation
- Know what happens in the workplace when you help foster innovation
- Describe ways that innovation can help your company
Lesson 26 – Time Management from one task to another, trying to get everything done, but often falling short. You will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.
- Better organizing yourself and your workspace for peak efficiency.
- Understanding the importance of, and the most useful techniques for, setting and achieving goals.
- How to plan and schedule your time efficiently.
- Learning what to delegate and how to delegate well.
- Taking control of things that can derail your workplace productivity.
- Learning how to manage your workload.
Lesson 27 – Negotiating for Results is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well.
- Understand how often we all negotiate and the benefits of good negotiation skills.
- Recognize the importance of preparing for the negotiation process, regardless of the circumstances.
- Identify the various negotiation styles and their advantages and disadvantages.
- Develop strategies for dealing with tough or unfair tactics.
- Gain skill in developing alternatives and recognizing options.
- Understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.
Lesson 28 – Risk Management has long been a key part of project management and it has also become an increasingly important part of organizational best practices. Corporations have realized that effective risk management can not only reduce the negative impact of crises; it can provide real benefits and cost savings.
- Define risk and risk management
- Describe the COSO ERM cube and ISO 31000
- Establish a risk management context
- Describe the 7 R’s and 4 T’s that form the framework of risk management activities
- Design and complete a basic risk assessment
- Determine the appropriate response to risks and create a plan for those responses
- Describe the key components of reporting, monitoring, and evaluation of a risk management program
Lesson 29 – Inventory Management: The Nuts and Bolts will discuss all aspects of inventory management, including common terms, the inventory cycle, how to maintain inventory accuracy, and what some of the latest trends are.
- Understand terms that are frequently used in warehouse management
- Identify the goals and objectives of inventory management and measure your process against these goals
- Calculate safety stock, reorder points, and order quantities
- Evaluate inventory management systems
- Identify the parts of the inventory cycle
- Better maintain inventory accuracy
Lesson 30 – Logistics and Supply Chain Management is a crucial part of any business’ success. Optimizing the flow of products and services as they are planned, sourced, made, delivered, and returned can give your business an extra competitive edge. This course will introduce you to the basic concepts of supply chain management, including the basic flow, core models, supply chain drivers, key metrics, benchmarking techniques, and ideas for taking your supply chain to the next level.
- Define supply chain management and logistics
- Explain the vertical and virtual integration models
- Understand the stages in the basic supply chain flow
- Identify participants in the supply chain
- Recognize supply chain drivers and ways to optimize them
- Align supply chain strategy with business strategy
- Determine what metrics to track and how to benchmark the related data
- Troubleshoot basic supply chain problems
- Identify ways to develop your supply chain, such as using third-party logistics providers, insourcing processes, developing sustainable and eco-friendly strategies, leveraging process improvement strategies, and adopting new techniques
Lesson 31 – Performance Management: Managing Employee Performance to create a motivating environment that encourages people to go beyond their best.
- The role of goal setting in performance management.
- Tools to help your employees set and achieve goals.
- A three-phase model that will help you prepare employees for peak performance, activate their inner motivation, and evaluate their skills.
- Motivational tools and techniques.
Lesson 32 – Project Management: All you Need to Know to gain experience using the most common project management execution tools from Project Tracking Forms, Risk Monitoring Tables to Communications Plans, Change Request Forms, Issues Logs and Lessons Learned Forms. Your small projects will be more successful than ever!
- Understand what is meant by a project.
- Know how to use simple tools to keep your project on track and on task while identifying risks.
- Be able to develop a simple small project communications plan.
- Understand simple tools to manage change and issues in your small project.
- Know how to conduct an effective status meeting.
- Be able to close out a project and determine lessons learned.
Lesson 33 – Project Management Training: Understanding Project Management will walk you through the nuts and bolts of project management, from setting priorities to controlling expenses and reporting on the results. You may still have to cope with the unexpected, but you’ll be better prepared.
- Describe what is meant by a project
- Explain what project management means
- Identify benefits of projects
- Identify the phases of a project’s life cycle
- Sell ideas and make presentations related to pitching a project
- Prioritize projects
- Begin conceptualizing your project, including goals and vision statements
- Use project planning tools
- Contribute to creating a Statement of Work
Lesson 34 – Intermediate Project Management is intended for participants who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the Statement of Work. This lesson will take participants through the remaining three stages: planning, execution, and termination.
- Identify your project’s tasks and resources
- Order tasks using the Work Breakdown Structure
- Schedule tasks effectively
- Use basic planning tools such as a Gantt chart, PERT diagram, and network diagram
- Prepare a project budget
- Modify the project budget and schedule to meet targets
- Identify and manage risks
- Prepare a final project plan
- Execute and terminate a project
- Develop and manage a change control process
Lesson 35 – Advanced Project Management. It’s easy to forget the “manager” part of your “project manager” title among the other range of activities you are responsible for. However, your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. There are also some advanced project management techniques that you can master to help bring your projects to successful completion.
- Think critically when choosing a project team
- Make the best of an assigned project team
- Help teams move through various stages to become a high-functioning unit
- Maximize productivity at team meetings
- Reward and motivate your team
- Develop and execute a communication plan
- Communicate with sponsors and executives more effectively
- Identify strategies for working with problem team members
Lesson 36 – Managing Virtual Workplaces can be challenging. We teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome cultural barriers.
- Create a virtual workplace strategy
- Develop, implement, and maintain telecommuting programs
- Build a virtual team and lead them to success
- Plan and lead virtual meetings
- Use technology to support your virtual workplace
- Overcome cultural barriers when leading virtual teams
- Develop your virtual leadership skills
Lesson 37 – Conference and Event Management will walk you through the process of event management, from the beginning stages of planning, to the final touches (like decorations, food, and music).
- Plan a complete corporate event, including an agenda, budget, goals, venue, audience, food, and whatever else your client needs
- Keep your event on budget
- Design an advertising and marketing plan that includes a comprehensive use of media, take-aways, and/or swag bags
- Determine whether partners, sponsors, and volunteers can help to make your event unforgettable
- Create an atmosphere of service that delegates will remember
- Select speakers and a master of ceremonies to add impact to your event
- Create a diversity plan
- Evaluate the process once it’s all wrapped up
Sesson 38 – Conducting Effective Performance Reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place.
- How to work with employees to set performance standards and goals.
- Skills in observing, giving feedback, listening, and asking questions.
- An effective interview process and have the opportunity to practice the process in a supportive atmosphere.
- How to make the performance review legally defensible
Lesson 39- Coaching and Mentoring, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.
- Understand how coaching can be used to develop your team
- Develop the coaching and mentoring skills that help improve individual performance
- Demonstrate the behaviours and practices of an effective coach
- Recognize employees’ strengths and give them the feedback they need to succeed
- Identify employee problems and ways you can help to correct them
Lesson 40 – Safety in the Workplace cost corporations millions and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into your organization, where safety is valued as an integral part of the business’s operation, not only saves the business time and money, it also builds a committed, loyal, healthy workforce.
- Understand the difference between a safety program and a safety culture
- Use resources to help you understand the regulations in your area
- Launch a safety committee
- Identify hazards and reduce them
- Apply hiring measures that can improve safety
- Explain what a safety training program will involve
- Identify groups particularly at risk for injury and know how to protect them
- Help your organization write, implement, and review a safety plan
- Respond to incidents and near misses
- Understand the basics of accident investigation and documentation
Lesson 41 – Workplace Ergonomics. The human body is a fragile system, and we put many demands on it every day. Activities like reaching to get supplies off of a shelf, sitting in front of a computer for hours every day, and moving heavy products around the shop can all take a toll on our bodies.
- Define ergonomics and its related terms
- Identify where to get ergonomics information for your region
- Identify how ergonomics can be incorporated into your workplace
- Assess your environment for ergonomic hazards, create ways to resolve those issues, and plan for implementation
- Review and evaluate your ergonomic efforts
- Use change management techniques effectively
- Describe the basic principles of ergonomics
- Outline ergonomic practices for sitting, standing, lifting, carrying, pushing, and pulling
- Design an ergonomic workstation
- Identify important ergonomic features of tools and machines
- Understand the role that environmental factors (such as sound, air quality, and light) play in ergonomics
Lesson 41 – Design Thinking is a collaborative problem-solving process based on design used in artistic endeavours. Whether you are involved with marketing, product development, customer service, or leadership — you can benefit from Design Thinking.
- How to use design thinking to solve problems more creatively
- How to understand problems from the customer’s perspective
- How to apply different brainstorming techniques to identify innovative ideas
- How to use effective design research
- How to understand the value of creating prototypes to test your ideas
- How to keep your design ideas moving forward
Lesson 43 – Six Sigma: Entering the Dojo is designed to introduce students to basic concepts of Six Sigma particularly in continuous process improvement. Various quality tools used in process improvements will be explored as well as the importance of customer relationships. Courses in Lean, quality and teams will provide knowledge on the other aspects of how Six Sigma works.
- Understand the Basics of Six Sigma
- Describe the seven quality tools to solve process problems
- Describe the various quality management tools
- Describe incremental and breakthrough improvements and understand the methodologies of continuous improvement projects
- Describe the importance of customer relationships in a quality organization
Lesson 44 – Lean Process Improvement principles have come a long way over the past 300 years. From Benjamin Franklin’s early ideas, to Henry Ford’s work in the 1920’s and the Toyoda precepts in the 1930’s, to Jeffery Liker’s publication of The Toyota Way in 2004, Lean processes have evolved from a simple concept to a set of widely used best practices.
- Define Lean and its key terms
- Describe the Toyota Production System and the TPS house
- Describe the five critical improvement concepts
- Use the Kano model
- Identify and reduce various types of waste
- Create a plan for a more environmentally Lean organization
- Use the PDSA and R-DMAIC-S models
- Use Lean thinking frameworks, including 5W-2H, Genchi Genbutsu and Gemba
- Prepare for and complete a basic 5-S
- Describe the key elements of Kaizen events, particularly a Kaizen blitz
- Gather, analyze, and interpret data using flow charts, Ishikawa (fishbone) diagrams, SIPOC diagrams, and value stream maps
- Go back to their organization with a plan to begin incorporating Lean into their corporate culture
Lesson 45 – Continuous Improvement with Lean can benefit from the principles of continuous improvement with Lean. Whether they adopt a very formal process or commit to something less structured, they can follow its principles and improve their bottom line by reducing wasted time and resources.
- Describe what continuous improvement with Lean is all about
- Explain the concepts of the continuous improvement cycle: Identify, Plan, Execute, and Review
- Apply Lean continuous improvement concepts to a case study
- Present ideas for continuous improvement
Lesson 46 – Environmental Audit Primer provides participants with the knowledge and skills to conduct internal environmental audits. Practical, proven techniques for planning, conducting, and reporting on internal environmental audits will be introduced.
- Explain the different types of audits and the levels of auditing available.
- Know the qualifications of auditors and the preparation that they need to conduct an audit.
- Understand the basics steps in an audit and how auditors gather information and evidence.
- Develop open-ended questions which will help in audit interviews.
- Understand the essential aspects of an audit checklist.
- Develop an audit checklist based on EMS procedures.
- Prepare for an audit.
- Use an Internal Audit Noncompliance and Corrective Action Report to record non-conformances.
- Understand the corrective action process and its importance in closing out non-conformances.
- Gain experience in conducting audit closing meeting.
Lesson 47 – The Art of Delegating Effectively is often one of the hardest skills for a manager to master. However, the skill can be learned. This course will explore many of the facets of delegation, including when to delegate and to whom to delegate.
- How delegation fits into their job and how it can make them more successful
- Different ways of delegating tasks
- How to use an eight-step process for effective delegation
- How to give better instructions for better delegation results
- Common delegation pitfalls and how to avoid them
- Ways to monitor delegation results
- Techniques for giving effective feedback
Lesson 48 – From Boss to Leader. You do not want to be the bad boss in your work environment, the one who causes good employees to cringe when you enter the room. Or worse yet, you do not want to be the one who causes good people to leave the company. You want to be the type of manager that employees are willing to go the extra mile for.
- Know the differences between good and bad bosses
- Understand how those who hold management positions can develop into good leaders
- Recognize characteristics of good leaders
- Know the elements of leading by example
- Comprehend how to use common sense in workplace dealings
- Know why it is important to use clear communication techniques
- Understand the importance of providing effective feedback
- Understand how to apply emotional intelligence to your dealings with others